PURPOSE OF POSITION
The Infrastructure and Security Operations Analyst is will help design, implement, troubleshoot, analyze, and maintain the IT Infrastructure; including network connectivity and utilization, Windows server administration, Virtualization, performance tuning, backup and restore. In general, a Infrastructure Analyst must have the ability to understand higher level technology design and system analysis as well as provide operational support for the IT environment. The ability to communicate effectively and manage multiple projects is also a must.
KEY RESPONSIBILITIES
- Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls and VPN.
- Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.
- Provide Infrastructure services in all areas needed: storage networking, load balancing, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring via SNMP.
- Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.
- Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
- Level 2 Support for problems identified with systems and network.
- Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan.
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.