Crate and Barrel is America’s most exciting housewares specialty retailer with 100+ locations and over 6,500 associates nationwide. We are seeking an experienced, committed and enthusiastic professional to join our Technical Operations team as a Web Operations Administrator. Be a part of our Northbrook, Illinois corporate office’s team that supports and monitors crateandbarrel.com, cb2.com and landofnod.com.
Job Description:
- Work with the eCommerce Systems domain and the Development Operations team to provide ongoing operational support by establishing and executing industry best practices for monitoring, escalation management and reporting.
- Continue to improve the change cycle process within an Agile environment.
- Maintain responsibility for ensuring all documentation is kept current and work with the technical operations manager to develop a training path for other Operations associates as it pertains to Web Operations.
- Act as the technical lead for initiatives, such as migration of websites to a cloud-hosted service, and ongoing improvement and maintenance of web operations.
- Possess knowledge of website administration.
- Monitor server and networking components of the various web environments.
- Automate all operational functions as it pertains to Web Operations.
- Troubleshoot, report and escalate web incidents.
- Understand and adhere to change management processes.
- Understand and practice proper escalation of incidents.
- Ensure that all aspects of the migration of sites are accounted for in a project plan and all costs, risks and other impacts/influences are factored in.
- Troubleshoot, escalate web server, network and communication related incidents or outages.
- Identify and research technical problems.
- Work closely with Web Development in the eCommerce domain on a regular basis, as well as during ongoing deployments and upgrades.
- Possess strong web administration and automation skills.
- Stay current with Crate and Barrel technology and the role of technology in the company.