Under general supervision, but in compliance with established policies and procedures, this position is responsible for the research, development, programming, and ongoing maintenance of MSUFCU web based systems. This includes the various MSUFCU owned websites, ComputerLine home banking, Green On the Go® mobile banking, mobile applications, as well as the employee intranet and other internal web based programs. This is a cross-functional role that works directly with project stakeholders to identify requirements and constraints, estimate timeframes, design web user interfaces, and create or modify database components as needed. It includes writing, testing, and documenting code while completing projects on time. This role also communicates programs and projects to other developers and presents to project stakeholders. This person would perform the following duties:
- Participate in the development and structure of the credit union’s website and home banking through various web tools, software, styles, and languages; program and support webpages, menus, and overall website and backend architecture to ensure the functionality, look, feel, and organization of content
- Design, develop, and/or implement web based software to improve and better manage the various MSUFCU websites, home and mobile banking, online member service and information channels, as well as internal web based software for MSUFCU employees
- Troubleshoot technical problems and implement effective solutions. Assist with fixing any software or hardware problems that affect the website or intranet
- Program and support applications for various social networking functions such as podcasts, RSS feeds, credit union blogs, etc.
- Create and help maintain technical documentation for programs and systems created and supported by the eCommerce department
- Participates in testing and code review for eCommerce created programs
- Work closely with the Information Technology department and serve as a liaison between the eCommerce and Information Technology departments
- Develop relationships with third party vendors as necessary for assigned projects, including communicating via email, phone, etc., arranging meetings, and discussing questions and requirements in order to complete assigned projects
- Keep management advised of any system, hardware or usage problem whereby the integrity of the website or intranet, and/or the level of service provided to members through such mediums is compromised or otherwise impaired
- Responsible for managing various software programs for outbound member emails, inbound and outbound secure messaging, and online chat
- Monitor website, ComputerLine, and mobile traffic, logs, and performance reporting
- Maintain web and intranet servers and backups
- Work to disable fraudulent phishing sites, communicating with external website administrators and utilizing other resources as necessary
- Responsible for maintaining the security of all MSUFCU websites and the intranet
- Participate in training activities within your department or branch and with the learning and talent development department; such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws
- Perform other duties and assist other employees, as assigned